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Detailed Information:
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Maintenance Club Terms and Conditions - Effective November 13, 2008 |
PayGo Maintenance Club Terms and Conditions - Effective November 13, 2008.
Welcome to the WeCare Maintenance Club, where you will receive Product Software Updates as detailed:
a. PayGo updates and upgrades. PayGo updates and upgrades include changes, additions and bug fixes to the features and functionality of our programs. We offer downloadable PayGo updates and upgrades at no charge to our PayGo Maintenance Club members, and disk-based upgrades for the price of shipping and handling.
b. FileMaker Pro updates. Periodically we will also require updates to FileMaker Pro, the application required to run PayGo. Beginning Aug 1, 2006, FileMaker Pro updates are available as part of the PayGo Maintenance Club. Updates to FileMaker Pro server are not covered under this plan.
c. Yearly Payment Option. The yearly rate is 15% of the PayGo list price at the time you purchase plus by the number of seats (workstations) times $89.
d. Monthly Payment Option. The monthly rate is 15% of the PayGo list price at the time you purchase multiplied by the number of seats (workstations) accessing the PayGo system plus an addition $15 finance charge per month. The monthly option is not available to first time members of the PayGo Maintenance Club.
e. Christian James, Inc. reserves the right to withhold services or cancel subscription to the Maintenance Club if your account becomes delinquent. Payment must be received in full for all software, services and hardware. Service may be reinstated after your account has been made current.
- A valid credit card is required to participate in the PayGo Maintenance Club. Your credit card will be charged monthly or yearly, depending on your preference. Your PayGo Maintenance Club membership begins the day you purchase it. As is noted on all invoices and quotes, there are no refunds or returns on any software or services, including the WeCare Support Plan and PayGo Maintenance Plan.
As is noted on all invoices and quotes, there are no refunds or returns on any software or services, including the WeCare Support Plan and PayGo Maintenance Plan. Customers are notified fourteen (14) days prior to renewal that their card will be charged. If you wish to opt out of a contract, you must notify CJI in writing before your card is charged. Opting out of one contract will nullify the other contract but will not entitle you to a refund. (e.g. Opting out of your Maintenance Plan will nullify your existing WeCare Support Plan.)
As is standard in the software industry, if you are a Maintenance Club member you must also subscribe to the WeCare Support Plan and vice versa. This is to ensure that our technicians are able to provide both technical support and upgrade assistance. As is specified on PayGo SP's Software License Agreement, which is agreed to upon purchase or installation, by accepting Software and accompanying services the Licensee agrees that delivery of products and services is acceptable and that the transaction has been satisfactory.
If you have any special circumstances with your WeCare Support or Maintenance Plans, please keep in touch with your sales consultant to make sure that your contracts do not lapse.
Membership terms and conditions may be modified at the discretion of Christian James, Inc. (CJI). Customers will be notified at least fourteen (14) days prior to any changes to features or services included in membership. For chargeable memberships, participating customers will receive written notification at least fourteen (14) days prior to club membership renewals. Membership must be renewed yearly. If you choose to not renew, you will no longer be eligible to become a PayGo Maintenance Club Member.
- Updates will be distributed via the Christian James Web site. Notification for major updates will be emailed to club members when they become available.
- Internet connections are required for access to PayGo Maintenance Club services. Any charges related to internet connections are the sole responsibility of the customer.
- High-speed internet access is required for the PayGo Maintenance Club membership. Satellite internet does not work with our service due to network lag.
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